Job Description

Are you ready to join the Tom DeBerry Agency - State Farm team and help build a foundation of trust with our amazing clients in Tucson, Arizona? Our agency is deeply rooted in the community, committed to providing exceptional service, and dedicated to making a positive impact on the lives of those we serve. Join us in our office for this exciting position as a Customer Service Representative.

As the face of our agency, you will serve as the first point of contact for our clients, assisting them with their insurance needs, answering inquiries, and providing solutions in a friendly and professional manner. Your role will be crucial in building and maintaining strong relationships, ensuring customer satisfaction, and embodying the high service standards that State Farm is known for.

If you are a people person, passionate about helping others, and excited to be part of a team that values integrity, empathy, and continuous growth, we invite you to consider this exceptional opportunity with us at the Tom DeBerry Agency - State Farm.

Benefits

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Cross Sell: Engage with clients and find additional coverages and products that suit their needs.

Client Support: Assist clients with policy inquiries, changes, and claims in a timely and professional manner.

Issue Resolution: Address client concerns and complaints with empathy, patience, and efficiency.

Documentation: Maintain accurate records of client interactions, transactions, and policy details.

Policy Review: Conduct policy reviews with clients to ensure their coverage aligns with their needs and preferences.

Requirements

Customer Service Experience: Previous experience in a customer service role is preferred.Communication Skills: Strong verbal and written communication skills to effectively interact with clients and team members.Detail-Oriented: Ability to pay close attention to detail when processing policies, claims, and client requests.Interpersonal Skills: Excellent interpersonal skills to build rapport with clients and work collaboratively with the team.Problem-Solving: Demonstrated ability to solve problems independently and find solutions to meet client needs.Professionalism: Maintain a professional attitude and appearance in all client interactions to uphold the agency's reputation.